THIS POLICY IS ONLY FOR ORLANDOTICKETCONNECTION.COM. Please contact the website you ordered your tickets from if it was not from ORLANDO TICKET CONNECTION. Due to our special contracts with the theme parks and other partners, we are required to adhere to strict refund guidelines. If you require a refund, a fee of 20% of the total order amount will be charged to cover the delivery, handling and the processing fees associated with accepting your credit card and fulfilling the order. • E-Tickets must be unused to qualify for the OTC Return Policy. • Expired tickets, or any ticket not currently sold on this site, are non-refundable. • Disney Will Call Certificates are not refundable once the order has been placed.. • Many tours and activities require advanced notice for a cancellation or reservation change, please contact our customer service center for more info.
- The shipping option is your choice. We are not responsible for the US Postal Service, Federal Express, or United Parcel Service in the event that you do not receive your package prior to your vacation, regardless of the expiration dates.
- Weather, illness, or any other emergencies do not reflect a change in our no refund- no exchange policy.
- Errors & omissions on behalf of Orlando Ticket Connection are handled on a case by case basis and may be subject to a 10% restocking fee.