Customer Service-Orlando Ticket Connection

Customer Service - Orlando Ticket Connection
Customer Service-Orlando Ticket Connection
Our Online Customer Service team will provide fast, detailed responses to your questions! Our goal is to respond to each query we receive within 12 to 24 hours.  Orders place during a normal business day are processed with great service.  Orders placed on the weekend could take a little longer! Orlando Ticket Connection provides the best discount tickets and the best discount ticket customer service.  We also offer a smart Frequently Asked Questions (FAQ) section that answers the most commonly asked questions.

Things you should know:

  • All of our Ticket Prices Do Not Include Sales Tax/Handling.
  • We are NOT affiliated with any time-shares or vacation ownership companies.
  • We are committed to customer satisfaction and we guarantee it.
  • We are an officially-contracted ticket wholesaler for Walt Disney World, Universal Studios, and SeaWorld Parks and Entertainments.
  • All tickets are E-ticket and turnstile ready except for Walt Disney World, where you receive a will call confirmation to exchange for tickets.

Ordering Tickets:

All orders processed online on our secure server at

Please process your tickets in advance to ensure on-time delivery. We send orders based on the shipping option of your choice.

All online customers will receive an order confirmation via email. Please provide a telephone number during the checkout process for us to reach you with any questions.


We accept credit card payments with Visa, MasterCard, American Express and Discover.

Orders placed on our website will generate a credit card charge from: Epic Visitor Services, Inc. Website:

Purchase Verification: 

Sometimes our credit card system prompts us with alerts. We will email you our Purchase Verification form to confirm that you are in fact the card holder which will help protect your account from any fraudulent use on our site. We will compare the information we already have from your order with the Purchase Verification information received.  If you are not comfortable with this security process, you can pick up your tickets at one of our convenient Orlando locations. Just bring your identification and the credit card used to purchase your tickets.

Customer Service Hours:

Ticket processing:  Monday – Friday   9:00 am to 4:30 pm Eastern Standard Time. Saturday 9:00 am to 12:00 pm (noon) only for guests going to the parks that weekend.
Customer Service Call Center: Monday – Friday (855) 473-7987,  9:00 am to 4:30 pm Eastern Standard Time
Closed on Saturday and Sunday for phone calls. Sundays may take up to 24 hour for processing. 

With Orlando Ticket Connection you always get a great deal, guaranteed low prices and unmatched flexibility.

Orlando is the city that makes dreams come true for people of all ages.