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For E-Ticket Orders: You will receive two e-mails following your order. The first e-mail is a confirmation of your order with a description of your purchase. Do not take this confirmation e-mail to the venue, as this is not your ticket. The 2nd e-mail will contain your E-Ticket vouchers as an adobe acrobat document. The e-mail containing your tickets will be sent to the e-mail address you provided at the time of your order within 1 hour of purchase if during normal business hours (8:30 am -4:30 pm EST Mon-Fri), and within 24 hours all other times. You will be asked to present MATCHING identification at entrance into theme parks and/or attractions if you select electronic ticketing.
We pride ourselves on fast service; during normal business hours, Mon- Fri (9:00 am -4:30 pm EST). Orders are processed within a couple of hours. On Saturdays, your order will be processed in 24 hours. We are closed on Sundays, and orders placed on this day, will be processed Monday morning.
For Local Pick-up: The credit card holder must be present at pick-up to provide ID and the Credit Card used to purchase order.
For Disney Tickets: All Disney World orders receive a “Disney WILL CALL Certificate” that is exchanged for tickets at park, and can be linked to your MyDisneyExperience account, Magic Bands, and FastPass+ Reservations. Your Will Call can be presented at the Will Call ticket booth or The Transportation Center for MAGIC KINGDOM® Park, at EPCOT®, at DISNEY’S ANIMAL KINGDOM® or DISNEY’S HOLLYWOOD STUDIOS®. PICK UP TIMES ARE BETWEEN 10:00am-5pm. EST. In order to start making advance FastPass+ selections, as soon as you receive your confirmation via email, please login to https://disneyworld.disney.go.com/plan/ and reserve up to 3 FastPass+ experiences per day at one theme park. After you use all of the initial FastPass+ experiences on the day of your visit (or your arrival windows have passed), you can select one additional FastPass+ experience to use that same day (based on availability).
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