Below are a few of the frequently asked questions our staff receives. If after reading these, you still have questions, please call or contact us.

What kind of tickets will you get from OTC?

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What kind of tickets will you get from OTC?

Orlando Ticket Connection's online ticketing system offers E-Tickets from all of the Theme Parks EXCEPT for Walt Disney World.

Our Disney Tickets are Will Call Certificates that are exchange at any of the Disney World park for your hard tickets. The reason we chose to go with the Will Call Confirmation is guests are able to choose the Fast Passes before they enter the park. It also connects to the Magic Bands in advance and you won't even have to stop to pick up your tickets!!

We are confident the only way to get your tickets to you in a timely fashion is via email. Thus the reason behind the E-tickets.

They are 100% authorized by the Theme Parks and and since you only have to print them out and go directly to the turnstile, there is no waiting in lines and you have more time to enjoy your vacation. If you lose your ticket or it gets wet, no worries! Just reprint another one and keep on going!!  The barcode and your thumb print at the park are there to for your protection.


For more questions about our Customer Service policies, please click here!

What Are Your Hours?

Online Customer Service Hours:
Monday through Friday 9:00am – 4:30pm. EST-Saturday 9:00am- 12:00 pm Sunday Closed.

Online Ordering Department Hours:
We accept orders  24 hours a Day! 365 Days a Year! During evening hours and Sunday, orders will be processed the next business day.

Locations at Orlando Premium Outlets Hours vary. Please contact Mall for Info.

Didn't find the answer?

Feel free to contact our customer service for free support